At Nova Lyte we always guarantee a high quality sign to be produced and to be shipped to your home or business within 7 - 11 days from the purchase date for all USA orders.

If you ordered around a holiday please allow an additional 5 - 7 days before reaching out to us wondering where your sign is at.

For International orders our shipping times can vary from 2 - 4 weeks.

We encourage all of our customers and fans to include insured shipping at the time of checkout for the following reasons:

If you choose/chose to purchase standard shipping we hold no responsibility for any items that are lost in transit or stolen from your doorstep.

However for all orders that have insured shipping selected we will replace/remake your sign and resend to you at no additional costs. If you are one of those unlucky individuals who had an order lost in transit or had your order stolen from your doorsteps you can request a new address to have your order shipped to.

Just give us the new address when you reach out to us via our customer support channels. 

In the case of having an order lost in transit or being stolen we'll be more than happy to help you. First email us with your order number, a brief explanation of what happened, and we'll take care of the rest.

For any questions or concerns please find our contact info at the top of our website or by going to our "Contact Us" page on this site.

Cheers, 

The Nova Lyte's Team